Every once in a while, people lose stuff. When it comes to people loosing really expensive stuff, well… that can cause some tension for those involved.
Recently a client (of WIGITAL’s) could not locate their Product Key to Microsoft SQL Server. The product was originally purchased from a Reseller who did the original install (but may not have provided the media or product key to the client). The pressing need to re-install the software came up. As you may or may not know, product keys are definitely a part of the process to get this job done.
If you find yourself in the same spot, there is some potential help:
KB326246 (same resource) – http://support.microsoft.com/kb/326246
This KB Article is a collection of links, telephone numbers and other helpful resources available to help the “legitimate” software owner recover needed media and licenses.
NOTE: please note that in most cases, an end user / business client purchase of software through a Value Added Reseller needs to be resolved through the reseller and through the Distrubutor from whom the reseller purchased the software (for re-sale). In our particular case, Microsoft honored the request based on documentation we provided and the plain fact that we were telling the truth.
Thanks to Mackenzie at Microsoft who was so helpful.
AND… thanks to God for bringing truth to light