SBS 2008 Outlook Pop Ups and Continuous Logon Prompts
Recently, many of WIGITAL’s Small Business Server 2008 based clients have experienced issues with Microsoft Outlook pop ups that ask network users repeatedly to authenticate / login to Microsoft Exchange. Apparently (on these particular SBS08 Servers ) Exchange seems to have forgotten how to agree with Active Directory and recognize the users and computers are already logged on.
After a review of Event Logs on a few SBS08 servers, nothing definitive (or even vaguely suggestive) has appeared to help us discern the exact cause. We are however able to coalesce that in all cases, Microsoft Windows Server 2008 Updates from 2009-12 and 2009-11 have recently been installed onto these servers.
CAUSE RELATED UPDATE ( 2010-02-16 ): Security Updates from December 2009 cause an IIS 7.0 issue where a mix of User Mode and Kernel Mode authentication “do not” work together. See the Official SBS Blog for details as of 2010-02-16
SYMPTOM: for client workstations, when Outlook is launched, all users are continuously prompted for logon credentials in order to authenticate with Exchange even though they are properly authenticated on the domain. Authentication is in the Intranet Zone. Active Directory is fully functional and integrated with Exchange.
Exchange 2007 SP 1 Update Rollup 9
The resolution to restoring Exchange authentication communication with SBS 2008 Active Directory has been, in all cases, to download and install Exchange 2007 SP1 Update Rollup 9
Here are issues we’re aware of when installing the Update Rollup 9 for Exchange.
- When installing Exchange 2007 Sp1 Update Rollup 9 on Small Business Server 2008 it is advisable to open the command prompt and install the update using RunAs and Administrator credentials. Update Rollup 9 has failed on SBS Installations WIGITAL has attempted unless initially launched in this manner. Navigating to the path where the update package is, and launching the installer using RunAs from the command line seems to solve some UAC (User Account Control) issues.
- You may see the following Event IDs when installing this Update Rollup: Event ID 1024, Event ID 1603, Event ID 11321. Details follow….
Log Name: Application
Source: MsiInstaller
Date: 1/11/2010 1:22:21 PM
Event ID: 1024
Task Category: None
Level: Error
Keywords: Classic
User: DOMAIN\administrator
Computer: SBS2008-SERVER.DOMAIN.local
Description:
Product: Microsoft Exchange Server - Update 'Update Rollup 9 for Exchange Server 2007 Service Pack 1 (KB970162) 8.1.393.1' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
Log Name: Application
Source: MsiInstaller
Date: 1/11/2010 1:13:04 PM
Event ID: 11321
Task Category: None
Level: Error
Keywords: Classic
User: DOMAIN\Administrator
Computer: SBS2008-SERVER.DOMAIN.local
Description:
Product: Microsoft Exchange Server -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Program Files\Microsoft\Exchange Server\RelNotes.htm.
NOTE: For more information about errors, Exchange Server 2007 SP1 Update Rollup 9 creates a log file here:
C:\Users\Administrator.DOMAIN\AppData\Local\Temp\3\MSIec215.LOG
Review the LOG to determine a course of action if you experience errors during your install.
Resolving the RelNotes.htm Error in Exchange 2007 Update Rollup 9
To remedy the 11321 error ( which we’ve seen every time we’ve installed Update Rollup 9 ):
- Open Explorer
- Go to C:\Program Files\Microsoft\Exchange Server\RelNotes.htm
- Change the permissions on this file to allow the current Administrator FULL CONTROL
- Apply the changes
- Restart Update Rollup 9 using RunAs from the Command Line
Oddly enough, the installers permissible access to RelNotes.htm has ended more than one installation prematurely.
Further Reading on Exchange 2007 SP1 Update Rollup 9
Update Rollup 9 for Exchange Server 2007 Service Pack 1 has been released
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
Forum Posts on SBS 2008, Outlook pop ups, and Installing Exchange 2007 SP1 Update Rollup 9
SBS2008, Outlook keeps popping up network login and will not accept in Small Business Server
Exchange Update Rollup Installation. It is not Nightmare!!!
SBS 2008: Update Rollup 9 for Exchange Server 2007 SP1 doesn’t update version number in Help
Exchange Server 2007 Rollup Update 9 installed question
Update: Regarding Exchange Service Pack 2 on SBS 2008
UPDATE TO THIS POST
Exchange Service Pack 2 will also resolve the Outlook continuous pop-up issue but please be advised, that Exchange SP 2 ” cannot” be installed on SBS 2008 without the Microsoft Exchange Server 2007 SP2 Installation Tool for Windows SBS 2008. Use this tool (along with SP2 for Exchange) to achieve a successful upgrade to SP2 functionality.
Microsoft Exchange Server 2007 SP2 Installation Tool for Windows SBS 2008
Exchange Server 2007 Service Pack 2
Update Rollup 1 for Exchange Server 2007 Service Pack 2 (KB971534)
Thank you.
Mark Raborn
WIGITAL
#1 by lynnsmith on 2010/08/08 - 23:02
I get good information for SBS 2008 Installing Exchange 2007 SP1 Update Rollup.